Exchange, Return & Refund Policy

The jewellery may be exchanged or returned within 7 days of delivery, subject to the following conditions:

• Customized jewellery, including personalized products, is not eligible for a 7-day return or exchange.
• Any item that shows signs of wear or use, or has been altered, resized by a jeweller other than the company, or damaged, cannot be accepted for a 7-day return or exchange.
• The product must be accompanied by its original product certificate, packaging, and the original or a copy of the invoice. The product tag must not have been tampered with or removed for us to accept it as a 7-day return or exchange.
• You will need to self-ship the return item through a reliable courier partner that provides tracking. Please include a sheet of paper containing the Order ID details for each item included in the package. A scanned copy of the courier bill or receipt must also be shared with us.
• To return your product, contact us at support@supernova-jewellery with the order details for further shipping guidelines.
• Once your returned item is received, our Quality Assurance Department will review it. We will send you an email confirming receipt of the returned item. We will also notify you regarding the approval or rejection of your refund.
• The product will be shipped back to you if the item you wish to exchange or return has been used or damaged, or if its original tags or packaging are missing or have been tampered with. If you fail to accept the reshipped item, you will remain ineligible for a refund, and supernova-jewellery assumes no liability regarding the return or refund of the reshipped item.
• The money-back amount will be 100% of the actual amount paid. If any coupon, discount, or promotional code was used during the original purchase, the refund amount will be reduced by an amount equivalent to the applicable coupon, discount, or promotional code.
• Sale items, if applicable: Only regularly priced items may be refunded. Unfortunately, sale or discounted items cannot be refunded or returned.
• Bulk orders containing three or more products in a single order are not eligible for return. They may be exchanged only in cases of manufacturing defects.
• We urge all customers to inspect the package for any damage or tampering before accepting or signing for receipt. Customers must also make a single, uncut video while unboxing the package. The video must clearly show any missing product, missing part, or damage to the product to lodge a complaint regarding a defective product or an empty package or box.
• The 7-day return policy is limited to orders priced below ₹5,999. Orders priced at ₹6,000 or above can only be exchanged in cases of manufacturing defects.
• Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive gift credit equal to the value of the return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver, and they will be informed about the return.
• Returns are only applicable to orders shipped within India. International orders shipped outside India cannot be returned or refunded.
• In the case of a return under the 7-Day Money-Back Policy, the refund amount will be transferred online to the customer’s bank account within 10 days of receiving the returned product. If the payment was made using a debit card, credit card, or net banking, the refund will be processed by reversing the original transaction. If the order was placed using Cash on Delivery, the buyer must share their bank details with the Support Team at support@supernova-jewellery, along with the buyer’s name, address, and contact details, to receive the refund.
• This facility is not available for international orders shipped outside India.
• We may update this Refund Policy from time to time to reflect changes to our practices for operational, legal, or regulatory reasons. We reserve the right, at our sole discretion, to update, change, or replace any part of the Exchange, Return, and Refund Policy by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or Services following the posting of any changes to the Exchange, Return, and Refund Policy constitutes acceptance of those changes.